Terms and Conditions

These Terms and Conditions ("Terms") govern access to and use of the Exacoach website and software platform. By creating an account, starting a trial, or using the service, you agree to these Terms on behalf of yourself and the sports academy, gym, or training business you represent.

If you do not agree, do not use Exacoach. You must be at least 18 years old and authorised to bind your organisation.

Exacoach provides tools to manage students and members, fees and payments, batches and memberships, coaching programs, workout plans, reporting, and optional WhatsApp reminders. Features may vary by plan and may change as we improve the product.

We strive for high availability but do not guarantee uninterrupted access. Scheduled maintenance, third-party outages, or force majeure events may cause temporary downtime.

You agree to:

• Provide accurate registration and billing information
• Keep login credentials confidential and notify us of unauthorised access
• Use the platform only for lawful business purposes
• Obtain necessary consent before storing or messaging student, member, or client personal data, including via WhatsApp
• Not upload malicious code, spam recipients, or misuse messaging features
• Not reverse engineer, resell, or scrape the service without written permission

We may suspend or terminate accounts that violate these Terms or pose a security or legal risk.

Paid plans are billed in Indian Rupees (INR) according to the pricing shown at signup or in your account. Fees are due in advance for each billing cycle unless otherwise stated.

Free trials, if offered, convert to a paid plan unless cancelled before the trial ends. You are responsible for applicable taxes. Failure to pay may result in suspension of access after reasonable notice.

Refund requests are handled case by case for annual plans cancelled within 14 days of initial purchase where no material usage has occurred. Monthly plans are generally non-refundable for the current billing period.

You retain ownership of data you upload to Exacoach. You grant us a limited licence to host, process, back up, and display that data solely to provide the service and support you.

You are responsible for the accuracy of fee records, member information, and messages sent through the platform. Exacoach is a software tool; we do not verify the legality or accuracy of your business practices.

You may export your data while your account is active. After termination, we may delete organisation data after the retention period described in our Privacy Policy.

Exacoach, including its software, branding, documentation, and website content, is owned by us or our licensors. These Terms do not grant you any rights to our trademarks or source code except the limited right to use the platform as subscribed.

The platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

Exacoach does not provide legal, tax, accounting, or coaching advice. Payment reminders and reports are informational tools only.

To the maximum extent permitted by applicable law, Exacoach and its directors, employees, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business interruption.

Our total liability for any claim arising from these Terms or the service will not exceed the fees paid by you to Exacoach in the twelve (12) months before the event giving rise to the claim.

You will indemnify and hold Exacoach harmless from claims, damages, and expenses arising from your use of the platform, your content, your messaging to students or members, or your violation of these Terms or applicable law.

These Terms are governed by the laws of India. Courts in Bengaluru, Karnataka shall have exclusive jurisdiction, subject to any mandatory consumer protection rights that apply to you.

Before filing a claim, please contact hello@exacoach.com so we can try to resolve the issue informally within 30 days.

We may update these Terms from time to time. We will post the revised version on this page and, where changes are material, provide notice by email or in the product. Continued use after the effective date constitutes acceptance.

Questions about these Terms? Contact hello@exacoach.com.